Effective Date: July 1, 2026

 

Welcome to Healing Grace Direct Primary Care ("Healing Grace DPC," "we," "our," or "us"). We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our online services, or otherwise interact with us.

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By using our website, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

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Personal Information You Provide

You may voluntarily provide information including:

• Name

• Email address

• Phone number

• Mailing address

• Date of birth (when applicable)

• Information submitted through contact forms

• Membership inquiries

• Appointment requests

• Insurance or payment-related information (if applicable)

• Any other information you choose to provide

 

Health Information

If you submit medical information through secure forms or communicate with us regarding your healthcare, we may collect protected health information (PHI). The use and disclosure of PHI is governed by applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

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Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Date and time of visit

• Referring website

• Website usage statistics

This information helps us improve the functionality and performance of our website.

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2. How We Use Your Information

We may use your information to:

• Respond to inquiries

• Schedule appointments

• Provide healthcare services

• Manage memberships

• Communicate regarding your care

• Send requested information

• Improve our website

• Analyze website performance

• Process payments (if applicable)

• Comply with legal obligations

• Protect the security of our website and users

We will not sell your personal information.

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3. HIPAA and Medical Privacy

Healing Grace Direct Primary Care is committed to protecting your medical privacy.

If you become a patient, your medical information is protected under our Notice of Privacy Practices as required by HIPAA (where applicable).

Information submitted through this website before becoming a patient may not be protected health information unless it becomes part of your medical record.

Please avoid sending sensitive medical information through general email or non-secure contact forms.

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4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember user preferences

• Improve website functionality

• Measure website traffic

• Analyze visitor behavior

You can adjust your browser settings to disable cookies, although some website features may not function properly.

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5. Analytics

We may use third-party analytics services such as Google Analytics or similar tools to understand how visitors use our website.

These services may collect:

• IP address

• Device information

• Browser information

• Pages viewed

• Time spent on pages

• Referral sources

This information is aggregated and helps improve our website.

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6. Third-Party Services

Our website may contain links to third-party websites or use third-party services, including but not limited to:

• Electronic health record or patient portal providers

• Online scheduling platforms

• Payment processors

• Social media platforms

• Embedded maps

• Email marketing services

We are not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies.

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7. Online Payments

Payment information is processed by secure third-party payment processors. Healing Grace DPC does not store full payment card information on its own servers.

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8. Email Communications

If you choose to receive communications from us, we may send:

• Practice updates

• Appointment reminders

• Membership information

• Educational resources

• Newsletters

You may unsubscribe from non-essential emails at any time using the unsubscribe link or by contacting us.

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9. Sharing of Information

We may share information only as necessary to:

• Provide healthcare services

• Process payments

• Work with trusted service providers

• Comply with legal obligations

• Respond to court orders or lawful requests

• Protect the safety of patients or others

• Protect against fraud or security threats

We do not sell or rent personal information to third parties.

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10. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

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11. Data Retention

We retain personal information only for as long as necessary to:

• Provide requested services

• Meet legal requirements

• Maintain business records

• Comply with healthcare record retention laws

Medical records are retained in accordance with applicable federal and state laws.

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12. Children's Privacy

Our website is intended for general audiences.

Personal information relating to minors should only be submitted by a parent or legal guardian.

We do not knowingly collect personal information from children through our website without appropriate parental involvement.

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13. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to your information

• Request correction of inaccurate information

• Request deletion where permitted by law

• Request information about how your data is used

• Opt out of certain marketing communications

Some rights may be limited by healthcare record retention laws or other legal obligations.

To exercise your rights, please contact us using our contact information below.

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14. Do Not Track Signals

Some web browsers offer a "Do Not Track" feature. Because there is not currently a universally accepted standard for responding to these signals, our website may not respond to them.

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15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated Effective Date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

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16. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Healing Grace Direct Primary Care

Email: office@healinggracedpc.com

 

17. Website Disclaimer

The information provided on this website is for educational and informational purposes only and should not be considered medical advice.

Visiting this website or contacting us through the website does not establish a physician-patient relationship. Medical advice can only be provided after an appropriate clinical evaluation and establishment of a patient relationship.

If you are experiencing a medical emergency, call 911 or go to your nearest emergency department immediately.